Employee Spotlight: Terry Brooks, Pre-Certification Coordinator

Terry Brooks started working 33 years ago at GIA in the transcription department when doctors would dictate everything on a recorder. She would transcribe their notes from patient visits and procedures, along with other correspondence.

Now, Terry works in the pre-certification department, coordinating with insurance companies to get approval for patient procedures. Self-described as dedicated, this trait is evident in Terry’s patient encounters.

“One of our longtime patients was told by his HR team that GIA was no longer covered by his insurance,” Terry said. “He didn’t want to change providers, and we didn’t want to lose him. I worked behind the scenes for weeks, ultimately talking to a corporate person at his insurance company to get the issue resolved. I’m so thankful because his illness required timely care.

“After treatment and surgery, he was well. Sometimes you have to go 14 steps to take the first step, and I want to help any way I can no matter how far I have to go. The job I do to get patients approved can help them get the procedures, answers and treatment they need.”

When not at work, Terry enjoys shopping for antiques, taking trips to the beach and spending time with her daughter and her family, including her grandson, and a group of friends who have remained close for 50 years. As for the future, “My father refinished antiques and I want to try it myself but have not yet. That would be rewarding to me.”